These Terms & Conditions govern the provision of services by KT Short Enterprises Pty Ltd (trading as On Cue Collective) (“On Cue Collective”, “we”, “us”, “our”) and the use of our website.

By accessing this website, submitting an enquiry, accepting a quote, paying an invoice (including any deposit), or engaging our services, you (“Client”, “you”, “your”) agree to these Terms & Conditions.

1. Our Services

1.1 On Cue Collective provides event management, coordination, entertainment, production support, and related event services, including the engagement and coordination of trusted third-party suppliers where required.

1.2 Services may include, but are not limited to, DJs, photographers, videographers, photobooths, AV technicians, MC services, venue coordination, supplier management, and event production support.

1.3 All services are subject to availability, written confirmation, and any agreed proposal, quote, invoice, or booking confirmation.

2. Quotes, Bookings & Acceptance

2.1 Quotes are valid for the period stated on the quote or, if not stated, for 14 days from the date issued.

2.2 A booking is confirmed once:
(a) the quote or proposal has been accepted in writing; and
(b) any required deposit has been paid.

2.3 Payment of any invoice, including a deposit invoice, constitutes acceptance of these Terms & Conditions, applicable cancellation policies, and any agreed supplier charges.

2.4 A deposit secures your booking date, supplier allocation, and event services.

3. Deposits, Fees & Payment Terms

3.1 Fees will be outlined in writing and agreed prior to the delivery of services.

3.2 A deposit of 20% is required to secure the booking unless otherwise agreed in writing.

3.3 Deposits are non-refundable and are used to secure your event date, planning allocation, and supplier commitments.

3.4 The remaining balance must be paid no later than 7 days prior to the Event unless otherwise agreed in writing.

3.5 Late or outstanding payments may result in:
(a) suspension or rescheduling of services;
(b) cancellation of supplier bookings; and/or
(c) interest being charged at a reasonable commercial rate.

4. Third-Party Suppliers

4.1 Some services may be delivered by independent third-party suppliers engaged or coordinated by On Cue Collective.

4.2 These suppliers are responsible for their own services, conduct, staff, equipment, and performance.

4.3 On Cue Collective will use reasonable care in selecting reputable suppliers but is not responsible for the acts, omissions, failures, delays, or service issues of third-party suppliers, except where required by law.

4.4 Any cancellation fees, rescheduling fees, or non-refundable costs charged by third-party suppliers may be passed on to the Client and remain payable.

5. Cancellations & Rescheduling

5.1 If the Client cancels the Event for any reason:

(a) the deposit is non-refundable; and

(b) the following cancellation fees apply:

• More than 14 days prior to the Event: deposit forfeited only

• Within 14 days of the Event: 50% of the total booking value payable

• Within 7 days of the Event: 100% of the total booking value payable

5.2 Failure to proceed with the Event on the scheduled date without prior notice will be treated as a cancellation within 7 days.

5.3 If the Event is rescheduled, On Cue Collective will use reasonable efforts to accommodate the new date, subject to availability.

5.4 Fees already paid may be applied to the rescheduled date where reasonably possible, however additional fees may apply.

6. Venue Access & Event Requirements

6.1 The Client is responsible for ensuring safe and reasonable venue access for setup, pack down, and service delivery.

6.2 Any venue restrictions, access limitations, sound restrictions, loading requirements, permit requirements, or operational limitations must be disclosed prior to the Event.

6.3 Additional charges may apply where venue conditions require extended labour, delayed setup, or additional equipment.

7. Force Majeure

7.1 On Cue Collective is not liable for delays, cancellations, or inability to perform services caused by events beyond reasonable control, including but not limited to:

• extreme weather

• venue closure

• government restrictions

• pandemics

• strikes

• supplier failure

• acts of God

• public safety risks

7.2 Where reasonably possible, fees already paid may be applied to a rescheduled Event.

8. Liability

8.1 To the maximum extent permitted by law, On Cue Collective’s total liability arising out of or in connection with the Services is limited to the fees paid by the Client for those Services.

8.2 We are not liable for:

(a) indirect or consequential loss;
(b) loss of profit, revenue, or opportunity;
(c) acts or omissions of third-party suppliers, except where required by law.

8.3 Nothing in these Terms excludes any rights or consumer guarantees under the Australian Consumer Law that cannot be excluded.

9. Event Risk Acknowledgement

9.1 The Client acknowledges that event delivery may be affected by factors outside On Cue Collective’s reasonable control, including:

• weather conditions

• venue restrictions or operational issues

• third-party supplier performance

• guest behaviour

• crowd management issues

• alcohol service where applicable

9.2 The Client agrees that On Cue Collective will not be liable for losses, damages, or costs arising from these circumstances, except where required by law.

10. Intellectual Property & Content Usage

10.1 All content on this website and all intellectual property created by On Cue Collective remain our property unless otherwise agreed in writing.

10.2 The Client grants On Cue Collective a non-exclusive right to use event content, photographs, videos, and related media for marketing, promotional, and portfolio purposes unless otherwise agreed in writing.

11. Governing Law

11.1 These Terms & Conditions are governed by the laws of New South Wales, Australia.

11.2 Any disputes arising from these Terms will first be attempted to be resolved through good faith negotiation before formal legal proceedings.

12. Updates

12.1 We may update these Terms & Conditions from time to time. Continued use of our website or services after updates are published constitutes acceptance of the revised Terms.